A.I.M. Mutual Coronavirus Update

Apr 08, 2021

A.I.M. Mutual Coronavirus Update
In Partnership.

Here at A.I.M. Mutual, we are working through the Covid-19 crisis in partnership with our brokers, policyholders and injured workers. While much of our staff is working remotely, be assured we are fully operational. We have been keeping the communication lines open and encourage you to check back here often for our latest updates. We, like you, are adjusting to the “new normal” as the situation evolves and we are carefully monitoring developments on the federal level and state by state.

Please reach out with any questions through our Contact US page or by emailing any member of our team. We are checking voice mails regularly and will respond promptly.

New Business, Renewals & Endorsements
We continue to evaluate all renewals and welcome new business submissions. New questionnaires are enhancing the process. Despite an exceptionally high volume, we are processing requests for policy changes in a timely manner to respond to policyholders’ needs. We are adjusting policy payrolls where appropriate to ease the financial impact to policyholders.

We encourage policyholders to report all claims online as soon as they learn of a potential work-related injury or illness. As we do with all claims, we will review the facts associated with each COVID-19 case to determine compensability. We continue to expedite systems entry and document capture to facilitate claims handling.

Premium Receivables
As needed, we are working with policyholders on a case by case basis, offering deferred payments or extended premium payment plans to help employers get through this period.

Premium Audit
Our premium auditors are conducting all audits by phone at this time. If employees have new or alternate duties due to quarantine restrictions, policyholders must keep records showing when these workers started and stopped and their change of duties.  This includes employees who are not working due to the suspension of operations because of the Coronavirus and still receiving pay. This will affect your premium at audit. Download Covid and Your Workers’ Compensation Premium Audit guide.

Injury Prevention & Worksite Wellness
The team is working remotely, available by phone or email. They are conducting virtual meetings and evaluations to help policyholders work through some of the unique situations the pandemic has presented for employers in all industries. In Massachusetts Covid Surveillance Testing Guidelines are now available for Residential and Congregate Care Programs, such as Group Homes, Residential Treatment Programs, Veterans’ Shelters and Private Special Education Schools. View Guidelines.

Resources for Employers
As you know, the pandemic situation is evolving and varies by region and state. We’ve identified some federal resources for employers and invite you to check back often as the sites automatically refresh.


Interim Guidance for Businesses: Plan, Prepare and Respond to Coronavirus

Employers Guide to Covid-19 (OSHA)

Coronavirus FAQs

Stress and Coping: Coronavirus

MA Covid Surveillance Testing