Laurie Parsons Featured in Insurance CIO Outlook
Oct 24, 2019Claim Director Laurie Parsons discusses the unique demands of workers’ compensation claims in the September issue of Insurance CIO Outlook. She explains why successful claims handling today means integrating both technology and the human element in an effective balance. Trauma support services, for example, can now be put in place immediately in the aftermath of a serious accident. Advances in technology are enhancing the injured worker experience in new and important ways, Laurie says.