Aim Mutual Services

Policy Services

Our service begins at the point of first contact. We are committed to providing the level of customer support that you expect, and deserve. Our Underwriters have in-depth knowledge of Massachusetts, Connecticut, and New Hampshire Workers Compensation issues and are active participants in the partnership we form with our policyholders and their brokers.


That partnership is the foundation on which our reputation for “Setting the Standard for Workers Compensation Service” is based. Working directly with our policyholders and their brokers, Underwriters coordinate the Service Teams that are assigned to each broker to voluntarily written policyholders. .


From the date of policy issue, our Customer Service staff follows through with day-to-day support and immediate answers to your coverage questions.  Our Customer Service Representatives can also help in any of the following areas:


  • Making changes to your existing policy
  • Policy renewals
  • Providing copies of experience modifications
  • Processing experience modification aggravated inequity revisions
  • Broker administration


A.I.M. Mutual Voluntary Policyholders and Brokers can call their Regional Service Office with their service requests. For a listing of our service locations, go to About Us/Office Locations.


All other policyholders of the A.I.M. Mutual Companies should contact the Burlington Corporate Office at 1.800.876.2765 and you will be promptly directed to the appropriate service staff member.